{"id":924,"date":"2021-11-10T12:30:33","date_gmt":"2021-11-10T11:30:33","guid":{"rendered":"https:\/\/fcbb.pl\/?page_id=924"},"modified":"2021-11-10T12:30:33","modified_gmt":"2021-11-10T11:30:33","slug":"skargi-i-odwolania","status":"publish","type":"page","link":"https:\/\/new.certcom.pl\/index.php\/skargi-i-odwolania\/","title":{"rendered":"Skargi i odwo\u0142ania"},"content":{"rendered":"\n

Jeste\u015b niezadowolony z naszej pracy?<\/p>\n\n\n\n

Prze\u015blij do nas reklamacj\u0119, skarg\u0119 lub odwo\u0142anie, napisz do nas na adres kontakt@certcom.pl<\/a><\/p>\n\n\n\n

Opisz pow\u00f3d swojego niezadowolenia, a my przeanalizujemy go i skontaktujemy si\u0119 z Tob\u0105, aby rozwi\u0105za\u0107 problem. Pami\u0119taj, aby poda\u0107 numer telefonu, gdy\u017c to u\u0142atwi nam komunikacj\u0119.<\/p>\n\n\n\n

Za ka\u017cdym razem otrzymasz odpowied\u017a.
Ka\u017cde zg\u0142oszenie rozpatrujemy bezstronnie.<\/p>\n\n\n\n

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Przys\u0142uguje Ci prawo do wniesienia reklamacji, skargi lub odwo\u0142ania:<\/p>\n\n\n\n

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Reklamacja to zg\u0142oszenie zgodnie z prawem formalne zg\u0142oszenie niezadowolenia klienta z jako\u015bci wykonanej us\u0142ugi, niezgodno\u015bci z umow\u0105.<\/p>\n<\/div>\n\n\n\n

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Skarga to wyra\u017cenie niezadowolenia inne ni\u017c odwo\u0142anie, przez jak\u0105kolwiek osob\u0119 lub organizacj\u0119, w stosunku do jednostki certyfikuj\u0105cej dotycz\u0105ce dzia\u0142a\u0144 tej jednostki lub osoby certyfikowanej, wymagaj\u0105ce odpowiedzi.<\/p>\n<\/div>\n\n\n\n

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Odwo\u0142anie to wyst\u0105pienie wnioskuj\u0105cego o ponowne rozpatrzenie decyzji podj\u0119tej przez jednostk\u0119 certyfikuj\u0105c\u0105 dotycz\u0105cej jego oczekiwanego statusu certyfikacji.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Oto jak b\u0119dziemy rozpatrywa\u0107 Twoje zg\u0142oszenie:<\/p>\n\n\n\n

    \n
  1. Rejestrujemy Tw\u00f3j e-mail ze zg\u0142oszeniem<\/li>\n\n\n\n
  2. CertCom powo\u0142uje Zesp\u00f3\u0142, kt\u00f3ry ma rozpatrzy\u0107 Twoje zg\u0142oszenie (osoby z Zespo\u0142u nie bra\u0142y udzia\u0142u w dzia\u0142aniach CertCom, kt\u00f3re opisa\u0142e\u015b w zg\u0142oszeniu – to gwarantuje bezstronno\u015b\u0107)<\/li>\n\n\n\n
  3. Zesp\u00f3\u0142 analizuje Twoje zg\u0142oszenie i kontaktuje si\u0119 z Tob\u0105 (gdy jest taka potrzeba), aby ustali\u0107 szczeg\u00f3\u0142y<\/li>\n\n\n\n
  4. Zesp\u00f3\u0142 ustala przyczyny i skutki oraz dzia\u0142ania maj\u0105ce je wyeliminowa\u0107 (w porozumieniu z Tob\u0105)<\/li>\n\n\n\n
  5. CertCom przesy\u0142a do Ciebie informacj\u0119 o podj\u0119tych dzia\u0142aniach (rozmawiacie, aby ustali\u0107 czy s\u0105 one wystarczaj\u0105ce)<\/li>\n\n\n\n
  6. Ca\u0142o\u015b\u0107 procesu trwa do 21 dni<\/li>\n<\/ol>\n\n\n\n
    <\/div>\n","protected":false},"excerpt":{"rendered":"

    Jeste\u015b niezadowolony z naszej pracy? Prze\u015blij do nas reklamacj\u0119, skarg\u0119 lub odwo\u0142anie, napisz do nas na adres kontakt@certcom.pl Opisz pow\u00f3d […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"enabled","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"https:\/\/certcom.pl\/wp-content\/uploads\/2024\/06\/certcom_certyfikat_tlo.webp","background-repeat":"no-repeat","background-position":"right center","background-size":"auto","background-attachment":"fixed","background-type":"image","background-media":"[object Undefined]","overlay-type":"none","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"color","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-924","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/pages\/924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/comments?post=924"}],"version-history":[{"count":0,"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/pages\/924\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.certcom.pl\/index.php\/wp-json\/wp\/v2\/media?parent=924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}